Terms & conditions
* For NSW, VIC and SA and metropolitan Brisbane (50km from the GPO and excluding some Brisbane postcodes and islands): In the areas we service (see below) we can be at your home within 2 hours after your call. Service visits cost $199 (including during the hours of 8am to 4pm Monday to Friday, outside of these hours, on public holidays and on weekends). Our service comprises one hour of labour to diagnose the problem and do minor repairs such relighting a pilot light, resetting the thermostat or cleaning the gas burner. Metropolitan Brisbane includes 50km from the Brisbane GPO and excludes some post codes and islands (postcodes 4183, 4184 and 4205).
For other parts of Queensland: In the areas we service (see below), we can be at your home within 24 hours (8am to 4pm Monday to Friday only) after your call. Service calls during the hours of 8am to 4pm Monday to Friday cost $199 and we do not offer service visits outside of these hours, or on weekends or on public holidays. Our service comprises 15 mins of labour to diagnose the problem and do minor repairs.
For any part required or additional labour not included in the initial service visit, a written quote will be provided to rectify the problem. Any additional charges will be quoted individually and will be payable directly to Origin Energy.
# Replacement systems will be installed Monday – Friday. Same day installation applies to purchases made prior to 10.00am in your capital city in the areas we service and applies to selected systems. Installations are based on standard installations with no variations in a like for like scenario, excluding products that require a fuel change and or relocation. Same day installation not valid for purchases made on Saturday or Sunday and / or public holidays.
^ Our payment plan requires $0 deposit plus the remaining total cost paid over 12 months via equal monthly instalments on your credit card.
The areas we service - we supply and install hot water systems and hot water heaters within 100km of capital city GPO locations in NSW, QLD, VIC and SA. NSW areas we service include Central Sydney, Eastern Suburbs, Inner West, Botany Bay, St George & Sutherland Shire, Macarthur, South West, Parramatta, Penrith Valley, Hills & Hawkesbury, Macquarie Park-Ryde, Upper & Lower North Shore, Northern Beaches, Gosford, Woy Woy, The Entrance, Wollongong, Kiama, Shell Harbour and Katoomba. QLD areas we service include Brisbane, Sunshine Coast, Gold Coast, Tweed Heads, Gatton and Ipswich. VIC areas we service include Central Melbourne, Outer Melbourne, Mornington Peninsula, Bellarine Peninsula, Bass Coast, Greater Geelong, Craigieburn, Narre Warren, Pakenham, Cardinia, Casey and Yarra Ranges. SA areas we service include Central Adelaide, Adelaide Hills, Salisbury, Onkaparinga, Gawler, McLaren Vale, Victor Harbour and Southern Fleurieu Peninsula.
Origin Energy (TM) Pty Ltd ABN 49 108 327 760, Queensland BCC Licence No: 1212318 Origin Energy Electricity Limited ABN 33 071 052 287. NSW Building Licence No: 238347C. OCBA Licence No: BLD251102