How to read your bill

Your bill is changing from 1 July 2019

We've changed how we display GST on your bill

We've simplified the calculation information for your total energy charges to make it clearer and easier to understand.

From 1 July 2019, supply and usage charges shown on your bill will include GST. Previously, these amounts shown in the detailed breakdown were GST-exclusive, and then we added in the GST separately.

Some items, like goodwill credit, don't include GST. With these, we'll add "non-taxable, no GST" to make it clear for you.

This is what the information in each section of your bill means:

1. Your supply address
The address of the property we’re billing you for – the address we supply energy to.

2. Your account details
The high level details of your account – your account number, the tax invoice number and the date this bill was issued.

3. Billing period
The period of time covered by your bill.

4. The due date and amount due
The Due date is the day you need to pay your bill.

The Amount due is how much you need to pay. You’ll see your discount here, if your plan has one.

The Amount due can look different when:

  • Your account is in credit or you don't owe us anything
  • Your account is overdue or you have an outstanding amount due
  • You're on a payment plan or have a direct debit set up

5. Your usage summary
Your usage for this biling period, compared with the same time last year. This includes:

  • Your average cost per day and daily usage
  • Greenhouse gas emissions for the energy you used
  • Any emissions you offset – if you’re on a green product

Your usage is shown in the unit of measure used by your state e.g.

  • Electricity is measured and billed in kilowatt hours (kWh) in most states.
  • Natural gas in Western Australia is measured in mega joules (MJ) but we charge you in Units

6. Your energy plan
Details of your energy plan or agreement at the time we issued your bill, including:

  • The plan name
  • The plan end date – if there is one
  • Any discounts or rebates

7. How to pay
This section shows the different ways you can pay your bill and any payment fees that might apply.

8. Account summary
A summary of your past and present balances and payments, including:

  • The amount you owed us when we sent your last bill (if we've billed you before)
  • What you paid towards that bill – marked with an A in an orange circle
  • Any amount owing, carried over to this bill from the last one
  • Any adjustments carried over from your last bill e.g. payment fees, account credits, solar charges or feed-in credits – marked with a B in an orange circle
  • Your new energy charges for this billing period – marked with a C in an orange circle

You can see details of items A and C (marked with the orange circles) just below the Account Summary.

9. Payments received (the A from point 9, above)
What you paid towards your last bill, when you made payments and how you paid them during the last billing period.

10. Total electricity or natural gas charges (the C from point 9, above)
Details of your supply address, your usage and what that usage cost, including:

  • Your meter number (your meter measures the usage at your property)
  • Your last and next scheduled meter read dates
  • Whether your last meter read was Actual or Estimated
    It’s Actual if we actually read your meter for this bill. It’s Estimated if we couldn’t read it.
  • Your billing period in number of days
  • Your rate – the pricing structure we use for your address, e.g. General Domestic or Time of Use

The rest of this section is a breakdown of how much energy you used during the billing period and what it cost.

You will also see any rebates or discounts we applied to your bill in this section.

All the charges and discounts generally include GST. Some items, like goodwill credit, don't include GST. With these, we'll add "non-taxable, no GST" to make it clear for you.

11. Need to get in touch?
This right hand column on your bill has detailed information about how to contact us online, on the phone or by post.

12. Your usage breakdown
On the third page of your bill, you’ll see your average daily usage for this billing period compared with this time last year. You can also see approximately how much greenhouse gas was emitted to generate the energy you used – again with a comparison to last year.

There is a graph showing your usage and greenhouse emissions over the last year.

13. How you compare? (this only appears on electricity bills)
The ‘How you compare’ graph shows your average daily electricity usage compared with other households in your area.

This is a great way to see how you’re doing, compared to your neighbours. If you want to see what you can do to bring your usage down, visit our Energy efficiency tips page.

Got a digital meter? Then you’ll see your average daily usage cost for this billing period. If you’re on a Time of Use pricing structure, this will be broken into 'peak' and 'off peak' figures.

The Origin Bill image is for illustration and is indicative only.

We've changed how we display GST on your bill

We've simplified the calculation information for your total energy charges to make it clearer and easier to understand.

From 1 July 2019, supply and usage charges shown on your bill will include GST. Previously, these amounts shown in the detailed breakdown were GST-exclusive, and then we added in the GST separately.

Some items, like goodwill credit, don't include GST. With these, we'll add "non-taxable, no GST" to make it clear for you.

We'll tell you if you could be on a better plan

When we bill you for electricity or natural gas, we’ll check your usage charges against our generally available energy plans to see if you could save money.

Likewise if you're already on the best plan, we'll let you know for peace of mind.

This is what the information in each section of your bill means:

1. Your supply address
The address of the property we’re billing you for – the address we supply energy to.

2. Your account details
The high level details of your account – your account number, the tax invoice number and the date this bill was issued.

3. Billing period
The period of time covered by your bill.

4. The due date and amount due
The Due date is the day you need to pay your bill.

The Amount due is how much you need to pay. You’ll see your discount here, if your plan has one.

The Amount due can look different when:

  • Your account is in credit or you don't owe us anything
  • Your account is overdue or you have an outstanding amount due
  • You're on a payment plan or have a direct debit set up

5. Your usage summary
Your usage for this billing period, compared with the same time last year. This includes:

  • Your average cost per day and daily usage
  • Greenhouse gas emissions for the energy you used
  • Any emissions you offset – if you’re on a green product

Your usage is shown in the unit of measure e.g.

  • Electricity is measured and billed in kilowatt hours (kWh)
  • Natural gas is measured in mega joules (MJ)

6. See if your plan meets your needs
Every so often, we’ll check your charges against our generally available energy plans to see if you could save money.

If there's a better plan, we'll let you know so you can choose. If you're already getting the best plan don't worry, we'll tell you that too.

7. How to pay
This section shows the different ways you can pay your bill and any payment fees that might apply.

8. Account summary
A summary of your past and present balances and payments, including:

  • The amount you owed us when we sent your last bill (if we've billed you before)
  • What you paid towards that bill – marked with an A in an orange circle
  • Any amount owing, carried over to this bill from the last one
  • Any adjustments carried over from your last bill e.g. payment fees, account credits, solar charges or feed-in credits – marked with a B in an orange circle
  • Your new energy charges for this billing period – marked with a C in an orange circle

You can see details of items A and C (marked with the orange circles) just below the Account Summary.

9. Payments received (the A from point 9, above)
What you paid towards your last bill, when you made payments and how you paid them during the last billing period.

10. Total electricity or natural gas charges (the C from point 9, above)
Details of your supply address, your usage and what that usage cost, including:

  • Your meter number (your meter measures the usage at your property)
  • Your last and next scheduled meter read dates
  • Whether your last meter read was Actual or Estimated
    It’s Actual if we actually read your meter for this bill. It’s Estimated if we couldn’t read it.
  • Your billing period in number of days
  • Your rate – the pricing structure we use for your address, e.g. General Domestic or Time of Use

The rest of this section is a breakdown of how much energy you used during the billing period and what it cost.

You will also see any rebates or discounts we applied to your bill in this section.

All the charges and discounts generally include GST. Some items, like goodwill credit, don't include GST. With these, we'll add "non-taxable, no GST" to make it clear for you.

11. Need to get in touch?
This right hand column on your bill has detailed information about how to contact us online, on the phone or by post.

12. Your usage breakdown
On the third page of your bill, you’ll see your average daily usage for this billing period compared with this time last year. You can also see approximately how much greenhouse gas was emitted to generate the energy you used – again with a comparison to last year.

There is a graph showing your usage and greenhouse emissions over the last year.

13. How you compare? (this only appears on electricity bills)
The ‘How you compare’ graph shows your average daily electricity usage compared with other households in your area.

This is a great way to see how you’re doing, compared to your neighbours. If you want to see what you can do to bring your usage down, visit our Energy efficiency tips page.

Got a digital meter? Then you’ll see your average daily usage cost for this billing period. If you’re on a Time of Use pricing structure, this will be broken into 'peak' and 'off peak' figures.

The Origin Bill image is for illustration and is indicative only.