Read your own meter

Ready to read your own meter?

Your bills are based on your energy usage

And we rely on the data from your meters to know how much you've used.

There are two types of meters: smart (also known as digital) meters and basic meters.

Smart meters send us the data automatically, basic meters need a human

Ever looked into your bill and noticed you have an estimated meter read? 

That's probably because you've got a basic meter, and for some reason, we weren't able to get a reading. Although meter readers try to get to everyone's property, sometimes things don't work. Maybe a barking dog gets in the way, a gate is locked, or the scheduled read date just doesn’t work.

Estimated readings can be pretty close – but they’re not 100% accurate

But the good news is now you can get stuck in and do a meter reading yourself. Read your own meter, send your data straight to us and ensure you only ever pay for what you use. We're required by our regulators to ensure a meter reader gets an official reading from your property once every year, but in between times, you're welcome to send us your data. Any issues with the reading at all, we’ll let you know.

More regular data will give you more insight

Smart meters send us data every day or so, whereas basic meters are scheduled for a reading every 2-3 months. To fast track that process, you can choose to send us your data. Then you'll be able to view your usage via My Account (online or in the app) and get more insight into your energy usage patterns.

Do your self-meter read

How to read your own meter

Follow these steps to do a self-meter read

Your account number can be found on your bill, in the dashboard of My Account, and on the home screen of the app.

Unit, townhouse or warehouse – you’ll most likely find your electricity, gas or hot water meter outside. Please be careful! We trust you’ll be fine, but sometimes meters can be in awkward places or home to unfriendly guests.

Not outside? You could try: 

Electricity meter

  • Your hallway or laundry
  • The garage, porch or on an external wall

Gas meter

  • Most likely, out the front of your place, close to the street
  • NSW-ers, try under your kitchen sink

Apartment life?
All the meters for your building are probably stored together in a room or cupboard. It’s worth chatting with your body corporate, building manager or real estate agent to get access.

Meters come in different shapes and sizes – but you should be able to match yours to one of the following. 

Clock display

Electricity clock meter

Electricity meter with clock display

Gas clock meter

Gas meter with clock display

Before you get started

  • You will see four “clocks”. The clocks are read from left to right.
  • The clocks turn in opposite directions. If one clock turns clockwise, the next will turn anti-clockwise. 

Look out for these

Is the clock hand between 9 and 0?

  1. Yes – record 9. 
  2. No – record the lower number. (So 2 not 3, or 5 not 6.)

Before you add that number, you’ll need to look at the next clock first. 

If the next clock hand is between 0 and 1, go ahead and add the number the clock hand was on from the previous clock.

clock 1 0

If the next clock hand is between 9 and 0, then you’ll add the number before the number the clock hand was directly on.

clock 0 9

Odometer display

Elec odometer display

Electricity meter with odometer display

Gas odometer display

Gas meter with odometer display

Odometers can have up to three rows of numbers. 

Make sure you include all the leading 000s. If a dial is between numbers, record the lower number.

Seeing more than one set of numbers? Read each one and record them separately – these are for peak, off-peak or shoulder readings.

Digital display

Elec display meter

This is a smart meter, NOT a basic meter

Gas digital display

Gas meter with digital display

Do you get estimated readings even though you have a smart meter? Your distributor will have set your meter up for manual readings (so you can do your own reading).

Heads up – although it looks digital and smart, the sort of gas meter pictured above cannot be read remotely. This is a digital displpay meter.

For your digital display gas meter, record all the numbers you see (from left to right). You don’t need to add any numbers after a decimal point – we only count whole numbers.

Alright, you're ready to read your meter! Don't feel like you need to remember everything – we'll give you steps along the way. 

Get it done in the app

You can send your own meter reading straight to us using our Origin app. If you're eligible, have one property and one energy type, give it a shot – straight from your phone. 

 

Self meter reading in the Origin app on a screen where you enter your usage